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Hughes Satellite Business Internet plans provide high availability, high-speed, always-on connections that give the Customer instant access to the Internet. Hughes has developed a robust suite of new Internet access plans specifically tailored to business and government agencies. With its advanced satellite technology, the Hughes service delivers a reliable broadband connection around the clock. And since Hughes delivers high-speed Internet over satellite, the user can work online and have their phone or fax line available. Hughes utilizes two-way satellite technology to link users’ computers to the Internet. A certified HughesNet installer will connect the user’s computer to the satellite modem and link it to the satellite antenna that is typically mounted on the roof of the home or small office. The satellite antenna sends and receives information (for example; email, point-of-sale, Web pages, files) over the Internet and delivers it to user’s computer almost instantly. There are seven Hughes Business Internet plans to choose from, depending upon the user’s business needs, with download speeds up to 25 Mbps.


The hardware for Hughes’ Business Internet Service consists of an outdoor unit, an antenna, and an indoor unit, which is a high-performance satellite modem designed to provide high-speed access that has the flexibility to handle complex government networking requirements. The satellite modem receives and transmits data over the Ka-band satellite and receives the traffic at the Hughes Satellite Gateway. IP data packets are passed to and from any IP device on the LAN port of the satellite modem, and have much of the functionality of an IP router such as static and dynamic addressing, DHCP server or relay, DNS caching, and more.

Service Plans

HughesNet offers multiple Internet Access plans, all with download speeds up to 25 Mbps and upload speeds up to 3 Mbps.


A certified Hughes installer will install the Hughes hardware at the Customer site and will also activate the service at the same time.


Hughes Fixed Satellite Services can be categorized as:

  • HX Service (dedicated bandwidth)

  • Access Continuity (AC) (backup service to provide continuity of operations during loss of primary network)

  • S-Plan (subscription service)

  • D-Plan (fully meshed network [dedicated or subscription service])

  • Transportable or Redeployable (Internet access via transportable satellite terminals)

HX Service

Hughes HX Services is a fixed bandwidth Satellite Service in which the Customer will be guaranteed full access to that bandwidth capacity. Efficiency and flexibility in utilizing satellite bandwidth are core to the design of the HX system. Each link, in star or mesh mode, can be configured to provide a QoS tailored for an individual remote terminal. And each remote link can be independently configured with unique Committed Information Rates (CIRs), thereby allowing a service provider to develop a service tailored to their Customer’s specific requirements. In addition, the HX system bandwidth allocation scheme is designed so that idle terminals can be configured to release all bandwidth assignments, thus ensuring optimal bandwidth utilization. All HX systems come standard with a set of basic security features. Hughes’ satellite terminals are manufactured with a unique hardware encryption key programmed into a special chip. Only upon successful receipt of this key during the commissioning process does the hub release further control, and session keys required for communication.

Access Continuity

Hughes’ Access Continuity (AC) Service is a turnkey-managed service designed expressly to combined three critical attributes for a superior backup solution: path diversity, high speeds, and universal coverage. Designed to be cost-effective and a scalable it will support the Customer’s mission critical applications; secure IP connectivity; backup connectivity to all or selected locations for a customer’s network. Hughes provides end-to-end proactive network monitoring and service management. A specific service plan is selected for each site on the AC network based on its specific application and business needs.

Hughes D Plan and S Plan

  • Standard service plans can be designed to be Dedicated NOC (D-Plan) or Shared NOC (S-Plan).

  • An S-Plan network follows the traditional satellite model and passes all traffic through a shared facility, the Hughes NOC, and then connects to the Customer network via a terrestrial circuit.

  • A D-Plan network, however, offers an unparalleled hubless architecture, with no terrestrial networking component. A D-Plan network leverages the full mesh capability of SPACEWAY 3 and will allow only a SPACEWAY 3 terminal and antenna to be installed at the Customer Datacenter, without passing any traffic through the Hughes-owned SPACEWAY 3 NOC or teleport.

  • Standard service plans are priced according to whether the fundamental network is an S-Plan or a D-Plan.

Hughes S-Plans:

  • S-Plans are ideal for large networks (100+ sites) or agencies that do not wish to have a satellite installation (satellite antenna and CPE/router) at their headquarters location. In this case, the headquarters/data center is connected via a leased-line backhaul or Internet VPN to share the Hughes NOC. This is classically how standard satellite networks are deployed.

  • Since all S-Plan traffic traverses through a SPACEWAY 3 NOC, S-Plan service plans include both upstream (from the remote) and downstream (to the remote) speeds.

Hughes D-Plans:

  • D-Plans are ideal for small networks, 100 sites or fewer, where each branch location has a Hughes satellite installation. This is a network dedicated to the specific enterprise and does not share services from the Hughes NOC.

  • In a D-Plan, each service plan is priced only on the upstream transmission rate, from the remote to the satellite. In turn, a very high 8 Mbps downstream limit is allocated per SPACEWAY 3 remote. A remote in a D-Plan network can transmit with a Bandwidth-on-Demand (BoD) plan, or use dedicated bandwidth. BoD bandwidth is for bursty usage, such as credit card transactions, polling, database updates, intranet/Internet, or other basic interactive applications.

Other Service Options

Internet Overlay Service: S and D-Plans are intended to provide basic Private IP networking connectivity. While a government agency may provide Internet access through corporate facilities, any Internet access usage will share bandwidth with their corporate traffic. Hughes can optionally provide an Internet overlay, which augments the speeds and capacity of the S and D Plans with additional bandwidth intended for Internet use only.

Constant Bit Rate (CBR): provides on-demand, point-to-point connectivity between any two sites in a network using the HN9500 satellite platform. The Customer can get the benefits of a high QoS dedicated link without the need to lock up the bandwidth 24x7. When the service is in use, the bandwidth is fully dedicated to the site and not shared with anyone else. CBR augments an S-Plan or D-plan network,

Hughes Customer Gateway

Hughes will provide a network performance portal called Customer Gateway to allow DIR and the Customer to view network performance for dedicated network customers. Hughes provides a comprehensive network management solution for enterprise and government networks. The Hughes Customer Gateway Portal will provide Customers with real-time, online status reporting on satellite, terrestrial (xDSL, cable), and wireless (EVDO/3G) implementations. The Customer Gateway enables Customers to receive Customer-specific network performance and fault management reports. The Customer Gateway is a Web-based application created and maintained by Hughes. Hughes will provide an online training session to network support personnel on how to access and use the Customer Gateway.

Questions? Contact John Fanelli at 301-548-1953 or at [email protected]

To obtain a quote or place a purchase order, please call 1-844-817-5291
Visit our contract page on the Texas DIR website