DIR-TSO-3985

Management of Telecommunications Services

1. Management of call processing architecture
2. Call Center or Contact Center Services
3. IVR/Auto-Attendant
4. Phone Systems Management (PBX, key system, etc.) or Integration
5. Management of Voice and/or Data Networks 6. Network Optimization

The following services can be included to provide a total managed service solution:

1. Hosted Solutions are offered to customers on a subscription basis and includes the IT infrastructure (hardware and software) and support services necessary to deliver the solution. Hosted services include technology services listed here:
   1. Call Center or Contact Center Services
   2. IVR/Auto-Attendant
2. Requirements Development
3. Integration Services
4. SLA’s and Performance Metrics
5. Reporting
6. Asset Management
7. Project management
8. Operations
9. Support Services
   1. Move, Add, Changes (MACs)
   2. Solution Design
   3. Solution Software and Licenses
   4. Network Readiness Assessment and Optimization
   5. Transition and Termination Services
   6. Break/Fix and Maintenance
   7. Help/Support Desk Services
   8. Training

Contract Pricing, per section 4.a. of the contract, shall be negotiated directly in accordance with the statement of work.

To obtain a quote or place a purchase order with Hughes, please contact designated order fulfiller, John Fanelli, at john.fanelli@hughes.com or call 301-548-1953

DIR Telecom Contract Program Overview

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