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Hughes Network Systems, LLC
11717 Exploration Lane
Germantown, MD 20876 USA
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For years, Hughes has provided customers with a sophisticated network management portal as well as an online customer gateway, offering a detailed, interactive view into activities and installs, trouble reporting and ticketing capabilities. Today, Hughes solutions typically involve a complex mix of offerings, including multiple connectivity options (both satellite and terrestrial), high availability networks, and premium services, such as Wi-Fi and VoIP. To address this increased complexity of the remote network and keep pace with desired features and functionality, Hughes has developed a new integrated HughesON™ Portal with a state-of-the-art, intuitive user interface for end-to-end reporting and management.
The new HughesON Portal is designed with the user experience (UX) in mind, emphasizing the graphical representation of data and providing a single pane of glass for customers to access all relevant data. Summary level dashboard views deliver an at-a-glance status of the network and a snapshot of open tickets and scheduled field activities. Views can also be location-centric, built using site identifiers from the customer’s network to display consolidated information for each location. From a single page, customers can see all of the services and devices deployed and the current status of field service orders, tickets, and repairs. The design supports quick navigation, offering drill-down capabilities, global searches and hyperlinks. The new HughesON Portal will also use a standardized product catalogue for services and devices deployed on the network, which will be used across all supporting business systems. “With a clear view of what’s being deployed, a customer will be able to see what is going on in their network, where the services may be impacted and if we are rolling a truck to a site for a repair,” explained Avani Arora, Senior Product Director at Hughes. “It’s all there in a graphical format. The new portal will also enable customers to more easily reconcile invoices by cross-referencing orders and installs across the network.”
Recently, during the 2016 HUG (Hughes User Group) Conference, Arora and the development team debuted the New HughesON Portal to Debut in Early 2017 HughesON Portal storyboards to customers and received high praise and positive feedback. Hughes is planning to deploy the portal in early 2017, with plans to eventually migrate all customers to the platform so they can take advantage of the key benefits and functionality. Such functionality will meet the demand for enhanced network status reporting capabilities and solve a host of customer challenges, including how to effectively access, consolidate, and monitor information about disparate sites in a world of increasingly complex networks.