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Hughes Network Systems, LLC
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With the pressing need to keep a tight focus on their businesses, store operators don’t have time to worry about their networks. No one knows that better than the hundreds of thousands of fran- chise owners and operators throughout the U.S. These franchisees, marketers, and branded wholesalers depend on fast and secure credit card processing, reliable, high-speed Internet access, and efficient back-office systems to keep their customers happy and to maintain a competitive advantage.
Meanwhile, for the franchise brand, few things are more important than brand integrity, network uniformity, and transac- tion security. A single security breach or connectivity disruption could undermine the strength of the brand or even bring operations to a halt.
Enter Hughes Franchise Services, a suite of managed enterprise-grade communications solutions and value-added services that solves both problems—and keeps it simple. Part of the HughesONTM portfolio of managed network solutions, Hughes Franchise Services offers a range of end-to-end connectivity options, including DSL, satellite, cable, and 3G/4G wireless, to best meet the needs of each site with the speed and superior performance to run applications with ease.
Hughes works with the franchise brand to package the best combination of services to offer its stores and to meet franchise market security require- ments, including PCI compliance. The key is that it’s fully managed by Hughes, with a single point of contact and same-day, onsite maintenance— securing each store’s credit and debit transactions 24/7.
With over 20 years of experience selling to franchises in sectors such as restaurant, retail petroleum, and hospitality, Hughes thoroughly understands the franchise business as well as the unique relationship between franchisor and franchisee. Designed to cover all facets of an outsourced managed network solution, Hughes Franchise Services help improve the efficiency, security, and profitability of franchise businesses, while helping the brand coordinate standardized services to its franchises, including sales, marketing, ordering, and fulfillment.
Case in point: A few years ago, Shamrock Co., owner of 40 Taco Bell and KFC restaurants in the Chicago area, was experiencing a huge increase in both electronic payments and drive-thru service. Shamrock needed to speed up its payment transactions to keep pace with these trends. To meet that challenge, Hughes delivered a seamless broadband service, using several available broadband transport technologies— DSL, satellite, and 3G, depending on the needs of each site.
Similarly, Wayne Oil Company, Inc. owns and operates a chain of retail/petroleum convenience stores under the BALLPARK Stores brand in the Southern Atlantic region. The company, which supplies ExxonMobil and BP petroleum products at 40 company-operated and dealer locations, has depended on Hughes for 15 years to deliver the best available broadband connectivity at all locations through a single provider— regardless of how remote or challenging the store location.
In addition to fast and secure managed broadband, Hughes offers value-added services that help franchisees do more with their networks. These include Hughes WiFi solutions which help keep customers and employees connected, Hughes Digital Signage solutions which enhance the customer experience while keeping employees engaged, and Hughes Training and Learning solutions which improve the employee experience with dynamic training and communications.
For example, Helm Hotels Group, a family-founded business that owns and operates six Best Western and Holiday Inn properties in the North Texas area, has adopted Hughes Digital Concierge to supplement its front-desk service. Interactive screens display content-rich text, video, and graphics that answer questions and provide information about hotel amenities, nearby restaurants, shopping, transportation, and local attractions when front-desk personnel are occupied helping other guests.
With Hughes Franchise Services, both the store owner and the brand are freed up to do the jobs they do best while Hughes minds the network. How much simpler could it get?
It’s vital that the news gets through—securely and accurately—even in crisis situations. That’s why Hamburg-based mecom Medien-Commu- nikations-Gesellschaft mbH, Germany’s leading company in the transmission of news in text, image, graphics, audio, and video formats, has chosen the high-performance Hughes HX broadband satellite system to power its scalable and efficient digital network in order to meet growth plans. The new fault-tolerant solution will be rolled out over a 12-month period and will include two HX hubs and broadband satellite terminals at 600 sites in the current mecom network. The second hub will provide fully automatic redundancy as a backup to ensure maximum system stability—even in a crisis situation when terrestrial networks fail.
HughesNet® Gen4 High- Speed Satellite Internet Service was recently recognized as one of the best 100 new consumer products/services by the prestigious Consumer World Awards. The annual Consumer World Awards program honors excellence in every facet of the consumer industry including products, people behind the successes, and best companies from around the world
HughesNet Gen4 was honored for its ability to deliver dramatically increased speeds (up to 15 Mbps), greater download capacity, and a richer Internet experience to over 800,000 subscribers in North America. In addition to a better Web surfing experience, it provides the performance required to support high-bandwidth applications, including social media and video and music streaming.
As provider of water and sewage treatment services to 1.3 million people across South West England, Wessex Water has imple- mented a Hughes High-Availability Communica- tions-on-the-Move (COTM) solution to support rapid deployment of its mobile emergency response units in remote areas when disaster strikes, such as flooding. To ensure no loss of connectivity, the Hughes solution employs its advanced 9450-C11 mobile satellite terminals operating over the Inmarsat BGAN (Broadband Global Area Network), with automatic failover from 3G service. The COTM platform synchro- nizes mobile devices and ensures that no time is lost, either onsite or between jobs.
Good news for multi-branch organizations that are looking for a next-generation, wide area network delivering higher capacity, stronger security, and better performance. Extensive testing by the Tolly Group, a leading global provider of third-party validation for network and IT products and services, has proven that HughesONTM Performance Optimization delivers high-capacity, end-to-end QoS, and superior application performance over ordinary broadband networks. HughesON Network Solutions deliver a high-performance, secure, managed WAN solution ideally suited for distributed organizations, such as retail, restaurant, hospitality, financial services, and government agencies. The results of the validation testing, conducted using three Hughes Active technologies— ActiveBondingTM, ActiveQoSTM, and ActiveCompressionTM —were published in a commissioned report entitled HughesON Network Solutions with Hughes Active Technologies, available at Business.Hughes. com/Enterprise and www.Tolly.com.
Film distribution has long been a process involving physical delivery of 35 mm film, and more recently hard disc drives (HDD), to thousands of cinemas across Europe. But Deluxe Digital Cinema, a leader in film mastering and distribution, is now looking to alternative means.
In an initiative to transform film distribution through cloud-based digital content delivery, Deluxe has selected Hughes to provide its high-bandwidth HughesONTM Managed Network Service that enables the media and entertainment giant to deliver the latest fea- ture films to over 3,000 cinemas in the U.K., Germany, France, Italy, Spain, and Scandinavia. Within five years, Deluxe expects to expand the solution further across Europe to a potential 8,600 cinemas.
Doing business across multiple countries brings many complexities into the mix, not the least of which are different languages, networking technologies, infrastructures, and regulatory require- ments. Deluxe selected Hughes because of its unique flexibility in working with multiple in-country network providers and range of broadband technologies— including fiber, cable, and DSL—to ensure the best supplier/connectivity option for each individual cinema site.
In addition, Hughes was the only provider to offer the high-performance levels Deluxe needed to deliver a minimum 20 Mbps download speed across all locations—a comprehensive one-stop service with pan-European coverage. Unlike a generic broadcast approach that delivers the same content to multiple cinemas, the HughesON solution delivers customized content to each cinema. Even though each site has its own mix of connectivity technologies, a common managed services support layer ensures a high-level SLA across every country and every cinema, which includes periodic benchmarking of network performance and pricing.
According to Mark Burton, managing director, Deluxe Digital Cinema EMEA, “As a global leader in digital cinema services, Deluxe is always working to identify the next-generation solution that can deliver improved security, efficiency and faster time to market. Leveraging Hughes Europe’s network flexibility will help us to provide more efficient and effective film delivery to cinema sites of all sizes across Europe. This will enable us to meet our goal of always increasing service levels to our film distributor clients, ensuring they always get on screen, on time.”
“This significant new service ushers in real-time digital distribution of film—any content, any- time, anywhere— cost-effectively,” said Chris O’Dell, vice president, sales and marketing, Hughes Europe. “Our agreement with Deluxe demonstrates how Hughes is the ideal partner for enterprise businesses that require a highly available, last-mile managed service with a mix of connec- tivity requirements to thousands of sites across multiple countries.”
Powered by its HughesON managed service, Deluxe is shifting from the physical delivery of films to cloud-based digital content delivery, enabling this forward-looking company to distribute more films to more cinemas more cost-effectively—and in the process transform the film distribution industry.
It takes trust to turn over the management of a vital asset to a partner. But that’s exactly what customers of HughesONTM Global Managed Services do every day. These enterprises, governments, and non-governmental organizations face a myriad of challenges when they go multi-national, not the least of which is the complex task of expanding their networks in the face of different infrastructures and regulatory and environmental barriers across borders.
These are the problems solved by HughesON—a one-stop, comprehensive managed network service provided by Hughes, a trusted partner. The service spans the full breadth of communications and IT technologies and related support needs of any type of organization across the globe. Hughes blends the reach of its own service companies in North America, Brazil, Europe, and India with strategic partnerships in the rest of the world to deliver broadband solutions to customers everywhere.
Hughes was recently contracted by African Development Bank (AfDB) to expand man- aged satellite services and provide MPLS cloud circuits and broadband connectivity to regional banks in 32 countries. AfDB has been a Hughes Managed Services customer since 2008, employing a primary communications network of broadband satellite terminals installed in 32 AfDB field offices throughout Africa. The expansion contract calls for Hughes to provide MPLS circuits at four AfDB sites, with backhaul (STM1) services to Tunisian headquarters from a teleport in Germany. Major applica- tions include SAP, VoIP, videoconferenc- ing, and high-speed Internet access.
AfDB has stringent requirements for its network, such as high availability and uniform SLA and QoS offerings. The bank also requires a single vendor to provide full turnkey man- aged services and ongoing system engineering.
Hughes has been a valued managed services provider to AfDB for many years,” said David Wu, Director at AfDB. “We count on the continued sup- port of Hughes and plan to integrate them into our portfolio of telecommunica- tions service providers we present to our clients.
Similarly, a Hughes High-Availability satellite network serves as backup to the terrestrial network of one of the world’s largest multi-national financial services companies. In case of terrestrial failure, the Hughes network automatically takes over without interruption at over 100 locations in Central and Latin America.
The financial services giant operates one of the world’s largest credit card and ATM networks, providing consumer credit, debit, prepaid, and commercial payment products and processing services, with a strong presence in many Latin America/Caribbean countries. Hughes has been providing managed satellite network services for over 10 years to the company’s Latin American/ Caribbean regional operations including network installation, management, and field maintenance, connecting their banks to the company’s regional headquarters.
This contract extension from one of the world’s most prestigious financial services companies is a testament to the high quality and reliability of our com- bined satellite and terrestrial networking solution,” said Kamran Givpoor, vice president of Global Services at Hughes.
Experience and trust—that’s what HughesON Global Managed Services are all about.
Today, distance education is recognized worldwide as a vital component to maintaining a strong, well-trained workforce, as well as the ideal medium to connect schools in remote areas. That’s why governments around the world are leveraging the benefits of Hughes Distance Learning Solutions to cost-effectively deliver education to virtual classrooms in multiple locations.
Hughes Distance Learning Solutions employ broadband satellite technology and/or digital media to deliver interactive video and audio programs to virtual classrooms. Live student/ teacher interaction is supported via high-performance viewer response systems, including audio conferencing and integrated voice and data response.
For example, in the U.S., Hughes provides broadband satellite services to the Government Education and Training Network (GETN), a group of U.S. federal agencies that uses a common satellite carrier for an interoperable network for distance learning. The City University ,of New York employs the Hughes Learning Portal to train its city workers to handle disasters.
Meanwhile, in Europe, oil giant BP is using Hughes eLearning to train its employees in several countries. In India, Hughes Communications, India, Ltd. (HCIL) helps connect the Edusat network, a government-based project that spans 14 states, while HughesNet® Fusion Centers provide students the opportunity to attend India’s top universities without leaving their home villages. And in Brazil, schools and universities contract with Hughes do Brasil to deliver educational programming via Hughes broadband satellite service.
As a global provider of training and learning solutions for more than a decade, Hughes is continually expanding its offerings, including live, on-demand, interactive, and non-interactive options. HughesONTM MediaTraining offers a range of services, including the Hughes Learning Portal, which delivers rich-media training via the Internet; Hughes Virtual Classroom, a highly secure video-based learning system; and Hughes Video-on- Demand, a system that minimizes demand on the WAN, while providing students a robust viewing experience.
The company recently received the U.S. Federal Government Distance Learning Association’s (FGDLA) Pillar Award, given to an individual and organization not affiliated with the federal government, in recognition of outstanding service or significant contribution to the FGDLA.
Mike Tippets, vice president of Hughes Solutions Group, was recognized for his service in support of distance learning in the federal government over the last decade. FGDLA specifically called out his continued and dedicated support of the Association and its members through his work as Chair for both the Advisory Board and the Marketing and Business Development Committee.
“The FGDLA and its members are vision- aries who have led the federal government to where it is today—implementing distance learning programs, technologies, and capabilities that few would have thought possible a decade ago,” said Tippets. “It is an honor to serve FGDLA and to receive this award from my peers.”
In addition, the Hughes Government Solutions Group was recognized for demonstrating leadership in the development of emerging distance learning technologies for enterprise-wide solutions to the federal government.
Tony Bardo, assistant vice president for Government Solutions at Hughes, added, “By realizing the substantial benefits of satellite communications, FGDLA members have positioned themselves as leaders in the federal network community for continued successful implementation of distance learning applications.”
Hughes broadband satellite technology and digital media solutions are making a difference in education, delivering distance learning around the world—and enabling a more educated citizenry to better compete in the global marketplace.
In a newly minted award, Hughes was recognized as Service Provider of the Year at the VSAT 2013 Conference in Amsterdam in September. Recognizing achievement, innovation, vision, and technical contributions to the VSAT industry, this industry-first award was presented by Informa Telecoms & Media, in partnership with COMSYS.
The judging panel—comprising executives, analysts, and representatives of industry organizations—made the following comments on the Hughes entry: “VSAT service provision has never been as competitive as it is today, and the candidates in this category reflect that fact. One candidate, however, stands out. While each of these companies has achieved remarkable results in a dynamic marketplace, Hughes Network Systems has shown the world that VSAT is just as relevant for consumers as it is for enterprises. The satellite industry has been working toward this goal for decades, and the importance of Hughes’ achievement cannot be underestimated.”
On September 18 at the VSAT 2013 Conference in Amsterdam, Hughes was honored with the first-ever VSAT Service Provider of the Year award for innovation in service delivery over satellite networks. Key to winning that award is the success of our North American HughesNet® Gen4 Internet service powered by JUPITERTM high-throughput technology on the EchoStar® XVII satellite. The award is a tribute to all of our employees who worked tirelessly to bring up the new system—a complex combination of new technology for the gateway platform and terminals, and a new high-throughput satellite, with well over 100 Gbps capacity. At the same time, we repurposed our existing SPACEWAY® 3 platform to provide a new high-speed service, effectively deploying two different systems at the same time.
If you look at how most people conduct their business, operate their homes, educate their children, and get their information today, the Internet is integral to everyday life. That’s why this system launch was so meaningful— bringing consumers in North America speeds of up to 15 Mbps and making an important difference to people’s quality of life. HughesNet subscribership has now surpassed the 800,000 milestone. To further expand our distribution of the new HughesNet Gen4 service, we have signed several important new partners— DISH Network LLC and Frontier Communications as wholesalers, and DIRECTV as a sales agent.
Media Networks Latin America (MNLA), a Telefonica subsidiary, recently selected JUPITER technology to power the first Ka-band service in Latin America. With so many underserved markets, the region provides a tremendous opportunity to grow satellite broadband services. It also provides a model to operators around the world who have aspirations to offer the level of broadband service that’s needed to be part of the global economy.
Earlier this year, we launched HughesONTM, our new brand for a comprehensive suite of managed network services optimized to meet the unique needs of distributed organizations. This advanced portfolio of network and digital media solutions spans a wide range of applications—from high-capacity, high-availability networks, to digital signage for customer and employee communications and training, to managed security and WiFi. HughesON solutions are provided as end-to-end turnkey offerings for enterprises, government agencies, and non-governmental organizations, leveraging their existing networking infrastructure for greater performance and affordability, and freeing them to run their operations while Hughes runs their networks.
Recent extensive testing by the Tolly Group, a leading global provider of third- party validation services for network and IT products and services, has proven that HughesON Performance Optimization delivers high-capacity, end-to-end QoS and superior application performance over ordinary broadband networks.
Some other highlights worthy of special mention are a breakthrough branch gateway that uniquely combines high security, WAN optimization, and routing in a single device; and voice over IP (VoIP) capability designed with a special optimization technology that allows the voice service to run seamlessly even while a customer is performing other tasks such as downloading files.
On the digital media front, HughesON Digital Media Solutions enable organizations to deliver high-impact messaging to customers, constituents, and employees, including online training. One of our most popular introductions is BreakroomTV, which provides infotainment for employees when they’re taking a break. Companies can communicate to employees, tell them more about the company, and provide important information, but also let them relax during breaks and watch some TV. The HughesON digital component can run on any of the transport technologies that Hughes provides.
Hughes provides many satellite networks for government agencies that deliver services to their employees or constituents in communities without terrestrial broadband. We see this as a good growth segment going forward. Additionally, our digital media signage products are attracting government interest. In courtrooms, hospitals, and motor vehicle administration offices, for example, members of the public need directions, up-to-date information, and perhaps some TV infotainment to help reduce perceived wait times. Our digital media solutions are ideal for this.
In addition, Hughes is a service provider to the Government Education and Training Network (GETN), a massive government network that’s used to train civilian and military government employees around the country. We currently provide services to the Social Security Administration, the Veterans Administration, and the Department of Agriculture at inspector locations in rural communities.
When it comes to network resilience and emergency response, Hughes has a stellar record of providing critically needed satellite service when disaster strikes. Our SPACEWAY® 3 satellite has the unique ability to switch and route traffic onboard, enabling users around the country or within an emergency setting to instantly communicate with each other during a storm or in the aftermath of a disaster. For example, we deployed a network for the Federal Emergency Management Agency (FEMA) during Superstorm Sandy and subsequently rolled out an emergency network in New York. We’re seeing interest from many other regions in the country for this type of Continuity of Operations, or COOP, solution that is prepositioned and ready to go.
For a number of years, we have worked closely with Row 44, a subsidiary of Global Eagle Entertainment that provides in-flight Internet access and entertainment to commercial airline customers. Row 44’s service is powered by our HX technology platform onboard aircraft and with comprehensive Hughes service and support, including system operations, space segment, network engineering, and program management. Several new contracts have been signed to expand Row 44 coverage further across Europe and in Russia, and for the first time will connect North America and Europe with trans-Atlantic coverage. Recently, Row 44 has announced memos of understanding in China and Thailand, which will extend its reach globally.
Looking to the future, we’ve already signed a contract for our next satellite— JUPITER 2/EchoStar XIX—which is on schedule to launch in 2016. At well over 160 Gbps, JUPITER 2 will be the world’s highest-capacity broadband satellite and will enable us to bring high-speed Internet service to an estimated one million or more new subscribers, including those in Central America. And with our HughesON suite of network and digital media solutions, we’re better positioned than ever to provide advanced services to enterprises and governments in North America and around the world. Broadband is indeed what we do best.
Launched in July 2012, with well over 100 Gbps of Ka-band capacity, EchoStar® XVII with JUPITERTM high-throughput technology is the cornerstone of the company’s successful HughesNet® consumer Internet service in North America, delivering speeds up to 15 Mbps and surpassing 800,000 subscribers.
Now, that same JUPITER technology has moved into the southern hemisphere. Following its selection of the advanced Hughes technology platform in August 2013, Media Networks Latin America (MNLA), a Telefonica subsidiary, recently completed acceptance testing of its JUPITER System Gateways in Arica, Chile and Laredo, Texas to power the first commercial Ka-band satellite Internet service over Latin America.
Media Networks is the major wholesale distributor of satellite Direct-to-Home (DTH) television services in Latin America and the largest wholesale distributor of Ku-band satellite Internet service in the region. With the largest managed satellite teleport network in Latin America, it will now expand into delivering high-speed Internet access to the household market in major cities, operating over Hispasat’s Amazonas-3 Ka-band satellite. High-density JUPITER Gateways and an integrated Network Management System (NMS), including advanced OSS functionality, are now fully operational to manage a large population of Hughes broadband satellite terminals across the region.
The first phase of the project covers nine beams in Brazil, Mexico, Chile, Colombia, Argentina, Ecuador, and Peru. The new ISAT-Ka service will be marketed by operators in each country and is expected to serve hundreds of thousands of homes.
Media Networks is the first customer of the new JUPITER Ka-band System outside North America. Expressly designed for high-capacity service networks, JUPITER features a dense and robust gateway architecture with lights-out operation, enhanced IPoS air interface for efficiency and performance, and high-throughput terminals.
“MNLA conducted a very careful evaluation of the major satellite networking systems available and found the JUPITER System met all of our stringent criteria,” said Werner Schuler, CEO of Media Networks. “We are pleased to work with Hughes in this important project that will enable residential segments in Latin America to gain access to satellite broadband services for the first time in the region.”
Pradman Kaul, president of Hughes, commented, “We are extremely proud to have been selected by Media Networks for the first Ka-band system deployment in Latin America. It’s a testament to the advanced capabilities and performance of our JUPITER System, which is helping power record growth of our HughesNet service in North America—and I’m confident will soon enable Media Networks to succeed in the southern half of our hemisphere.”
Indeed, as a pioneer of DTH service and now Ka-band satellite Internet for homes in Latin America, Media Networks is bringing the enormous potential of universal broadband to the region. And, this Latin American deployment marks the beginning of Hughes JUPITER technology igniting the broadband experience to more users in more places around the globe.
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