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Value-Added Reseller and Long-Time Customer Partners with Hughes to Grow Canadian Business
Whether situated in frozen tundra or wilderness areas across the great expanse of Canada– the second largest land mass in the world – numerous government offices, industrial enterprises, and research centers depend on high-speed connectivity to stay connected with the world.
“I don’t think most people understand how remote these areas are,” said Rick Hodgkinson, Galaxy Broadband President and CEO. “By and large, close to a majority of people rely on satellite communications as their only link to the outside world. There’s no cell phone coverage. You can’t even get in your truck and drive for two hours to find cell phone coverage.”
For mining operations, oil and gas exploration, utilities and emergency response agencies that need to operate in such areas, Galaxy is their answer to meeting this challenge.
Seeing the Need for Satellite Service
Galaxy Broadband – a long-term Hughes customer and value-added reseller – first identified the need for satellite Internet service in remote areas of Canada back in the early 2000s. At that time, Galaxy began selling service over the Hughes Direcway platform, and growing a solid base of enterprise customers with limited or no access to terrestrial broadband.
By 2006, Hodgkinson recalled, VoIP was a popular and necessary application among others, and it needed to bring customers tiered offerings with corresponding quality of service (QoS) levels. Hughes responded and the partners collaborated to create a range of customized plans. That sparked a series of market moves through the years. Galaxy was initially operating over the Hughes Ka-band Spaceway 3 satellite, but also used Ku-band capacity and then added spot-beams on the ANIK F2 satellite, employing multiple Hughes hubs to deliver high quality service to the extreme northern regions of the country, including areas north of 70 degrees latitude in the Arctic Circle. Today, Galaxy is one of the largest providers in Canada, with points of presence in Vancouver, Calgary, Edmonton, Winnipeg, Toronto, Mississauga, and even south of the border, in Seattle, WA.
Growing to Meet Changing Needs
Throughout its growth, Galaxy’s priority has been to deliver reliable communications solutions in remote hard-to-reach areas and to meet its customers’ needs – even as those needs have changed.
“Customers used to come to us looking for a link to the outside world,” he said. “But now, they have specific requirements to support applications, like SAP or high performance video, such as telemedicine and remote videoconferencing. The value proposition has improved as a result, because customers can see the value more clearly when we can get bandwidth intensive applications to work in isolated areas.”
After relying on the Hughes HN platform for more than 10 years, and adoption of the HX platform in 2013, Galaxy is now migrating to the next generation JUPITER™ System for greater efficiency and cost-savings. JUPITER is the world’s most widely deployed High-Throughput Satellite (HTS) platform, operating on more than 20 satellites by leading service providers, delivering a wide range of broadband enterprise, mobility and cellular backhaul applications.
With Galaxy’s deployment of JUPITER gateway hubs, the company will now have a dedicated system with significant expansion capabilities, supporting multiple satellites and beams, and deliver more bits per hertz to customers–which adds up to more capacity, and, more importantly, significant cost savings. With the Hughes upgrade kit, Galaxy will also be able to complete the upgrade of its remote equipment without having to swap out 100% of its gear, streamlining the installation process and its associated costs.
“Hughes has been a valuable and helpful partner in our growth,” Hodgkinson said. “We’ve come to know many of the Hughes team members and have established strong and important collaborative working relationships with them. And that has served us both very well.”
Next-Generation SATCOM System for Unmanned Arial Vehicles
Hughes Defense has been awarded a contract by General Atomics Aeronautical Systems, Inc. (GA-ASI) to provide satellite communications (SATCOM) on the “Type-Certifiable” Predator® B Remotely Piloted Aircraft (RPA) system. A variant of the proven multi-mission Predator B, the new SkyGuardian™ aircraft will provide a next-generation capability, integrating enhanced safety and reliability systems that will enable RPA flight within civilian airspace, along with an increased payload capacity that will support a wide variety of mission sets.
Working with GA-ASI, Hughes is upgrading the aircraft’s satellite communications system with customized versions of the HM200 modem. The advanced modems will enable a significant increase in data transfer rates, employing an enhanced waveform that ensures resilient and secure communications when operating in challenging environments.
The new aircraft is designed to be compliant with NATO and UK airworthiness requirements, supporting easy integration into segregated and non-segregated civil airspace operations around the world.
“We are proud to have been selected for the SkyGuardian platform and its enhanced SATCOM capability,” said Rick Lober, vice president and general manager of Hughes Defense. “With the development and supply of our customized HM series modem, aircraft operators and mission personnel will experience the benefits of protected SATCOM which includes the flexibility to employ the most appropriate frequencies for Beyond-Line-of-Sight communication.”
The SkyGuardian RPA is expected to meet initial European certification standards this year.
Hughes Rolls Out the First Internet Service to Deliver 25 Mbps Download Speeds Coast-to-Coast Across the US
On March 16, 2017, HughesNet® Gen5 went live, becoming the first truly coast-to-coast U.S. Internet service to offer 25 Mbps download and 3 Mbps upload speeds, which meets the new Federal Communications Commission (FCC) defined broadband standard. This comes after recognition by FCC of HughesNet’s #1 ranking in delivering on advertised speeds for two consecutive years—including both terrestrial and satellite Internet service providers.
More of Everything Customers Want
The new generation of HughesNet re-imagines the satellite Internet experience to deliver a breakthrough service that gives consumers and small businesses more of everything they want. That includes:
“As the industry leader, Hughes continues to invest in technological innovations to deliver an ever enhanced Internet experience for our rapidly growing customer base,” said Pradman Kaul, president, Hughes. “HughesNet Gen5 is bringing the many benefits of high-speed Internet to people everywhere across America, no matter where they live or work.”
HughesNet Gen5 is powered by the Hughes JUPITER™ System, the most widely deployed high-throughput satellite (HTS) networking platform globally, operating over EchoStar XIX, the world’s highest capacity broadband satellite, as well as EchoStar XVII in service since 2012.
HughesNet and 4-H Recognized for Supporting STEM Education
HughesNet® and National 4-H Council announced that their Science, Technology, Engineering, and Math (STEM) partnership was named a 2016 Bulldog Corporate Social Responsibility (CSR) Silver Award winner. With a shared passion for STEM, HughesNet and National 4-H Council have partnered to inspire the next generation of scientists, build future leaders, and power our country’s competitiveness in the global economy.
The Bulldog CSR winners were selected based on their ability to achieve extraordinary visibility and influence opinion, as well as on creativity, tenacity and command of media and technology. The HughesNet/4-H partnership began in 2014 and since then has provided STEM learning experiences to more than 100,000 American youth across the country annually.
“Access to quality STEM education should be available to all youth, wherever they may live,” said Peter Gulla, senior vice president of marketing at Hughes. “This partnership is helping build awareness of the exciting opportunities in STEM-related careers for youth in communities we serve nationwide—who will be our future leaders.”
Hughes Launches Industry’s Fastest High-Throughput Satellite Service for Enterprises and Government
More and more business and government organizations are demanding greater network reliability and capacity for their branch locations as they transform their operations to improve efficiency and the customer experience. Yet in many locations in the US, DSL is unable to offer the speeds or reliability these networks require. And where wireline broadband options exist, cost-effective, path-diverse high-speed backup is difficult to achieve, even with LTE services. That leaves many organizations operating at a clear deficit—unable to keep pace with technologies, trends, and rising customer expectations.
Hughes HTS has just been introduced to help meet these challenges. The world’s fastest satellite Internet access, Hughes HTS is now a part of the comprehensive suite of HughesON™ managed network services, delivering a high-performance, cost-effective solution that is ideal for distributed enterprise and government organizations.
“Hughes HTS opens up a host of new services and capabilities to organizations that have been hamstrung by sluggish connectivity, bringing true broadband to every location across the nation with industry leading speeds and performance,” said Mike Cook, executive vice president, North American Division.
Fastest High-Throughput Satellite Access
Hughes HTS leverages the world’s highest capacity broadband satellite, EchoStar XIX, and is part of the comprehensive suite of HughesON Managed Solutions, employing an optimal mix of satellite, wireline and wireless transport technologies for cost-effective delivery of cloud-based and rich media applications.
“HughesON continues to lead the industry with innovative enterprise solutions, and this launch demonstrates Hughes commitment to new solutions that can help our business and government customers improve their operational efficiency. Hughes HTS will evolve to serve them even better through integration with our recently announced managed SD-WAN solution,” said Cook.
For organizations with far flung locations, such as retailers, restaurants, financial services and government agencies of all sizes, Hughes Managed SD-WAN combines optimization technologies with the benefits of service management, addressing the most pressing network challenges—including security and speed between branches and the cloud. It is indeed an exciting world of new possibilities.
On July 1, 2016, HughesNet® was launched in Brazil, the first international deployment of the award-winning high-speed satellite Internet service. That effort took months of planning from a dedicated Hughes team, which has followed a graduated roll-out plan to provide superior and affordable service to customers in 20 Brazilian states and the Federal District of Brasília.
Two teams in particular were recently recognized during the Hughes Annual Awards Program. Their excellent performance was why HughesNet reached 22,000 installations in 6 months, distributing to more than 2,000 municipalities across Brazil.
The IT Team in Brazil received an award because of its tireless focus, which involved managing and executing all of the implementation activities surrounding Salesforce, OASIS Portal, Billing-SAP, and the OSS / BSS Infrastructure. Members of the IT Team include Roger Haick (Director of Services) and collaborators Patricia Francesquini, Marcos Rodrigues, Lucas Miranda, Anali Abreu, Crystiano Mendonça, Fernando Alves, Leandro Prado and Ricardo Santos.
Santos’ achievements in planning and implementing the OSS / BSS platform in particular stood out. He helped drive the project to success, traveling several times to Germantown to interact with the SDG team and leveraging his excellent English skills to communicate with a variety of teams. Throughout, he won the respect of all for his collaborative style.
The Field Services team members were recognized for training over 500 technicians and installers, including daily performance management of more than 300 installers, and providing face-to-face support for companies and technicians who were installing the new service. They are: Eduardo Alves Moura, Emerson Azevedo de Souza, Marcelo Rosa, Rafael Luccas and Renan Silva de Oliveira, Alessandro Silva and Luis Rodolfo.
Parabéns a todos!
Executive Vice President of Sales and Marketing, North America
In this issue, we speak with Mike Cook about the exciting number of Hughes innovations announced this year.
Hughes kicked off 2017 with a host of announcements. Is there a theme or common thread in all of these?
Yes, there is a clear and simple theme: Innovation Delivered. This is a very exciting year for everyone at Hughes because we are rolling out a number of major projects we’ve been working on for some time. Several encompass significant advances in technology, and taken together they demonstrate once again why Hughes continues to lead the market by not only creating innovative solutions but by delivering them as promised to our customers. Nothing is more rewarding to all of us than seeing them in action. And may I mention that we were again ranked as the global VSAT industry leader in the latest COMSYS Report (14th Edition, April 2017), with over 50% market share in both enterprise and consumer sectors. But to maintain that position demands a consistent and focused effort from everyone at Hughes, at every level and in every department.
Can you highlight some of the biggest innovations for 2017? Is there any one in particular that you’re most excited about?
At the top of the list is that Hughes has launched the world’s largest and fastest broadband satellite network. In fact, when you add up the capacities of our satellite fleet it exceeds 400 Gbps and reaches across most of North and South America. It includes the brand new EchoStar XIX — the world’s largest capacity satellite at over 200 Gbps, EchoStar XVII at over 100 Gbps, plus a Ka-band payload at 65W which launched in 2016, and another at 63W planned in 2018. Our award-winning JUPITER System is hands-down the most deployed VSAT platform by satellite operators worldwide, and today there are 49 Hughes-operated gateways in multiple countries, serving more than 1 million subscribers, with our latest terminals capable of over 100 Mbps user data throughput. All of that adds up to the unprecedented capability for Hughes to deliver comprehensive Internet access across the Americas, and together with our service provider customers the opportunity to use our technology to connect millions of people wherever they live, work, and play.
Tell us a bit more about the latest advancements in the JUPITER System.
Our JUPITER System is the first VSAT platform with System on a Chip (SoC) technology incorporating the latest DVB-S2X air interface standard, wideband 250 MHz carriers operating at more than 1 Gbps, and with throughputs of over 100 Mbps on every terminal. Technically speaking, this latest chip — or what we call the SoC-2 — has 6 processors for multiple application support, and integrates Quality of Service management. What that means for customers is that JUPITER delivers greater efficiency, speed, and reliability whether operating on high-throughput or conventional satellites. We’ve also released a series of new JUPITER terminals, the HT2000 product line, with support for faster processing and accelerated TCP sessions, some of which offer integrated dual-band Wi-Fi capabilities.
How will all of this impact the consumer? What benefits will they see?
HughesNet® Gen5 is here! Operating over EchoStar XIX with JUPITER high-throughput technology, HughesNet Gen5 is America’s first truly coast-to-coast Internet service to offer 25 Mbps download and 3 Mbps upload speeds and which meets the FCC’s broadband definition. It’s sometimes hard to believe there are places in the US without access to high speed Internet, but there are more than 10 million households either unserved or underserved by terrestrial providers. With HughesNet Gen5, our customers will enjoy faster speeds, more data, and more advanced features — like built-in Wi-Fi, which lets them connect wireless devices throughout their home. With HughesNet Gen5, customers can live and work in the places they love and still stay connected. For many of them, that’s a game changer.
For consumers outside the US, we launched the first deployment of HughesNet in Brazil mid-2016 and already have signed up over 60,000 subscribers — which reflects the large pent up demand in largely unserved or underserved areas. We have great plans to launch service in Colombia next and in many more South American countries during 2018.
Which innovation will have the biggest impact for government organizations or for enterprises?
There are several, but the one that deserves special mention is our new Managed SD-WAN solution. Software-defined wide area networking, referred to as SD-WAN, has emerged as a promising solution that can solve a lot of issues faced by older, legacy enterprise systems. The biggest challenge is whether an older network is powerful enough to handle new cloud-based and rich-media applications that arrive on the network almost daily, driving the need for dramatic increases in bandwidth and availability. This demand can bring a network to its knees, especially at the branch level. While an SD-WAN solution can deliver high performance, better resiliency, non-stop application availability, and improved security, it can be a challenge for distributed organizations to deploy.
Hughes has solved the problem by coupling SD-WAN with our HughesOn Managed Network Services, which features our ActiveTechnologies™ portfolio of advanced network tools. The new Hughes Managed SD-WAN can enable an enterprise to experience faster, more cost-effective broadband and to maintain application availability and performance even in the event of access line failures. It also delivers stronger security and can be readily integrated into an existing network, be it DSL, cable or MPLS.
The impact for government or enterprise customers will be monumental. Hughes Managed SD-WAN will finally enable them to ensure consistent high-speed performance and Quality of Service levels at all of their branch sites, regardless of network infrastructure or location.
Another exciting innovation in this market space is Hughes HTS – a brand new suite of service plans that provide enterprises and government organizations with satellite primary and back-up solutions operating at up to 50 Mbps, by leveraging the Hughes JUPITER System and our Echostar XIX and XVII satellites. Integrated into the HughesOn suite, it combines with our strong security services and ActiveTechnologies to present a compelling high performance yet low cost option for enterprise network deployment.
Any other innovations or announcements you’d like to highlight?
Perhaps one last one: our JUPITER Aero System. It builds on the success of our first generation system that powers broadband services for partners like Global Eagle on hundreds of commercial planes in the US and internationally, and is designed to provide passengers with uninterrupted high-speed Internet access around the globe. The onboard technology includes a high-performance JUPITER terminal with dual Ka-band and Ku-band antennas, fully compatible with both wide-beam and spot-beam satellites, and which supports rapid switching between beams and satellites, without session loss as an aircraft traverses the coverage area. It will deliver that same kind of high-speed Web browsing experience travelers have come to expect at their homes or offices, delivered seamlessly over different satellites as they hurtle across the sky.
Newsletter wins Platinum and “Best In-House Inspire” Award for third consecutive year
For the third year in a row, the Hughes Channels Newsletter has been awarded the platinum award and Best In-House Inspire Award from the League of Communications Professionals (LACP) in its Spotlight Awards Corporate Publishing Competition. This year, the publication moved up one notch, placing third in the Top 25 rankings.
LACP's goal is to promote best-in-class practices in communications and recognize those who demonstrate exemplary communications behaviors. According to LACP, the 2016/17 competition drew one of the largest number of submissions ever, representing a broad range of industries and organizational sizes. Materials were judged in peer-level competitions, with each competition including hundreds of entries from Fortune 500 organizations, non-profits, and corporations from a variety of industry sectors. The Channels newsletter scored 99 out of 100 total points across such categories as artwork, readability, message clarity, audience focus, first impression, and ease of navigation.
Arunas Slekys, vice president of corporate marketing said, “Each issue of Channels depends on contributors from all business and functional groups who offer interesting and important storylines. This award truly crosses all company areas. Congratulations to Eric Gann, Aaron James and the Corporate Marketing Team, supported by PUBS, Graphics and external support groups, Kim Murphy (lead writer), Design Pond (lead designers), and Rockville Printing (printer/eBook)."
Offers Industry’s Fastest In-Flight Internet Connectivity with over 400 Mbps Broadband Speed to Individual Aircraft
Airline passengers have high expectations. Even at 36,000 feet, they want the same fast Internet experience they’ve become accustomed to at work and at home. Now, with the release of the JUPITER™ Aero System for Inflight Connectivity, Hughes is delivering exactly what passengers want. The new aero solution offers the industry’s fastest in-flight Internet connectivity, capable of supporting speeds in excess of 400 Mbps, and operates on both Ka-band and Ku-band frequencies―making it the ideal solution for commercial air routes throughout the world.
“Airlines have been challenged to support passengers’ increasing expectations for faster connectivity from gate to gate,” said Paul Gaske, executive vice president, North America, Hughes. “With our new JUPITER Aero System, in-flight Internet service no longer has to be subpar compared to terrestrial networks. Not only does it provide abundant bandwidth to support every passenger on even the largest of airliners, the dual band capability of the Hughes Aero solution and antenna system enables airlines to provide this level of service across the globe.”
The dual-band JUPITER aeronautical terminal is based on ARINC 791 and incorporates a highly advanced Modem Manager (MODMAN) along with an option for a dual Ka-band and Ku-band antenna. The terminal is fully compatible with both wide-beam and spot-beam satellites and supports rapid switching between beams and satellites, without loss of session as aircraft traverse the coverage area, thus enabling passengers to enjoy uninterrupted high-speed connectivity around the globe.
The JUPITER Aero System incorporates the most advanced mobility features in the industry today, including Doppler correction, adaptive coding and modulation, and enhanced beam switching, allowing seamless handoffs between beams and from satellite-to-satellite—all managed by a single network management system. The system also includes a number of advanced features to improve the passenger experience, including onboard traffic management, compression, and acceleration.
For routes over North America, both airlines and their customers will enjoy the benefits of JUPITER high-speed airborne connectivity operating on the newly launched EchoStar XIX satellite, the world’s highest-capacity broadband satellite, gaining full advantage of its superior speed, throughput, and economics. The JUPITER Aero System will ship in the second half of 2017.
Delivered as an Easy-to-Deploy, Fully-Managed Network Service for retail, restaurant, financial services and government sectors
Software-Defined Wide Area Networks (SD-WAN) have generated a lot of buzz. And with good reason.
“Digitization is a vital transformation for companies, but digitization requires the network to transform as well,” notes Zeus Kerravala, Founder and Principal Analyst with ZK Research. “SD-WAN is the right, next generation solution for today's businesses seeking greater agility, richer customer experience and improved operational efficiencies. However, distributed organizations face unique deployment challenges that a managed service can help overcome to realize the full potential of an SD-WAN.” Chief among those problems is that branches can have vastly different broadband access types and infrastructures, which wreaks havoc on overall network performance.
Hughes is helping to overcome these challenges with the launch of its fully-managed SD-WAN Solution, which provides significant benefits over traditional private networks, including cloud readiness, improved network and application availability, flexibility, security, and cost savings.
Delivered as an end-to-end turnkey solution, Hughes Managed SD-WAN joins the comprehensive range of HughesON™ managed network services and can be implemented on an existing network infrastructure quickly and easily. A key advantage is that Hughes integrates and manages cost-effective broadband access nationwide, including cable, fiber, cellular and high-throughput satellite transports, ensuring that performance at every branch across a network is consistent. Of critical importance for all enterprises handling sensitive customer and payment-oriented data, Hughes Managed SD-WAN incorporates best-in-class network security capabilities managed through the Hughes Security Operations Center.
Top Traffic Priorities
A 5x Improvement:
In an independent evaluation by The Tolly Group, Hughes ActiveTechnologies demonstrated highly effective prioritization of transactional traffic (a 5X improvement) and multiple web-based applications (a 7X improvement) on a congested broadband transport. These improvements resulted in significantly faster application processing times and an improved end-user experience.
To transform ordinary broadband connections into enterprise-grade high performance WANs, Hughes Managed SD-WAN leverages innovative Hughes ActiveTechnologies™.
“Networks are getting hit with more demands every day as organizations adopt a flood of new applications—many of which are cloud based,” said Mike Cook, executive vice president, North America. “Many times the applications have not been introduced through the IT or network teams, potentially causing bandwidth conflicts and bringing the network to its knees. ActiveClassifier helps protect all critical applications by identifying and dynamically prioritizing the traffic and adapting to the new application mix. Low-cost broadband connections can now be used in the context of a high-performance enterprise WAN, helping keep businesses one step ahead of the next big bandwidth demand.”
Hughes ActiveClassifier is the latest addition to the suite of HughesON™ ActiveTechnologies™. ActiveClassifier is a premises-based technology built into Hughes branch gateway devices. It automatically identifies different types of data and applications, and tags them with specific priority settings to deliver real-time quality of service over the WAN. For busy or understaffed IT departments, ActiveClassifier eliminates the time-consuming process of configuring rules to classify and prioritize traffic, using advanced heuristics algorithms to do these functions.
Another in the suite of ActiveTechnologies, Hughes ActiveQoS intelligently determines end-to-end network capacity and meters traffic with multi-level priority queues—resulting in better network performance, even for real-time traffic like VoIP and video. ActiveCompression completes the picture by boosting virtual bandwidth by compressing traffic, achieving up to 300% more data throughput. Collectively, ActiveTechnologies dynamically manage network traffic and solve mounting problems associated with applications that outstrip bandwidth capacity.
As a leading provider of managed network services across the globe, Hughes has the proven success and innovative technologies to offer customers a fully Managed SD-WAN solution that optimizes performance and resolves bandwidth availability and cloud access challenges at a fraction of the cost of other options. For those in retail, restaurant, financial services or the government sector, consistent performance across the network is no longer an elusive goal. Managed SD-WAN ensures that each branch, regardless of its location and network infrastructure, will have its networking needs met.
For over four decades, Hughes has led the satellite networking industry in both technology and services. Maintaining that position takes a corporate-wide culture that’s rooted in exploration and innovation―to solve real-world challenges and meet ever-changing customer demands. The recent debut of an impressive number of game-changing technologies, solutions and services is further evidence of this sustained leadership.
HughesNet Gen 5: The Highest Speed and Largest Satellite Internet Service
Technologies and Solutions for Business and Government
MSUA Recognizes Hughes Defense’s Airborne SATCOM Capability
In March at SATELLITE 2017, the industry’s premier event held in Washington DC, the Mobility Satellite Users Association (MSUA) announced that the Hughes HM200 Modem was selected for its 2017 Top Aeronautical SATCOM Innovation Award. The annual award recognizes an MSUA member that is leading the way in developing innovative satellite mobility solutions.
Designed to meet the demanding requirements of Beyond-Line-of-Sight communications, the Hughes HM200 enables manned and unmanned aircraft to deliver a constant and reliable feed of HD video and other critical real-time data, ensuring users can maintain situational awareness of airborne missions across the globe. Ideal for rotary wing platforms, it employs an innovative waveform enhancement for secure and high-speed connectivity with zero packet loss, even when transmitting through rotating blades. Integration of the HM200 with two lightweight antennas yields the multi-purpose Hughes HeloSat Solution, supporting a range of applications such as intelligence, surveillance, and reconnaissance, search/rescue, and disaster response.
“Enabling efficient, real-time airborne communications is critical for the defense market,” said Rick Lober, vice president and general manager of Hughes Defense. “We are honored to be recognized by the MSUA for the high standards we strive to achieve in delivering next-generation airborne SATCOM to the armed forces.”
Development of the innovative HM200 was completed in 2015, and a key Hughes partner was Kontron. They produced the ruggedized enclosure and embedded platform for the integrated Hughes HeloSat Solution, ensuring its low size, weight, and power satisfy end-user reliability requirements, especially in harsh environments.
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