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In December 2015, the U.S. Federal Communications Commission (FCC) released its fifth annual “Measuring Broadband America Report–2015.” The FCC report evaluated satellite, DSL, cable and fiber Internet access services from 16 providers, covering over 80% of the country’s residential marketplace. It found that the HughesNet Gen4® service exceeded advertised download and upload speeds at higher rates than any other satellite or terrestrial broadband provider. Download speeds were consistently more than twice advertised, even during peak usage times. Similarly, upload speeds were more than 1.5 times advertised speed.
“The FCC’s report is especially gratifying because it confirms that HughesNet Gen4 consistently delivers on the performance promised to our customers,” said Mike Cook, senior vice president, North America Division at Hughes. “It gives validation to our entire team of engineers, technicians, customer service representatives, channel partners, and installers who work tirelessly to bring the many benefits of Internet access to our ever growing base of subscribers, no matter where they live or work.”
In addition to over-delivering on promised speeds, HughesNet was one of the top ISPs in limiting network packet loss, which is typically caused by network congestion and can be an important factor in the perceived quality of online applications.
This is the first time HughesNet Gen4 has been evaluated in the “Measuring Broadband America” report, which is published annually by the FCC to document the evolution of broadband service quality, including download and upload speeds and the performance of specific applications, such as Web browsing, VoIP, and streaming video.