SPIRAL 4

Hughes and Boost Mobile proudly participate in the NAVSUP Spiral 4 contract to provide 5G devices and service. Supporting those who wear the uniform is important to us and we thank you for your service. If you have any questions, please call our customer service at 866-251-2797.

CONTRACT: N00244-24-D-0006

See Devices, Plans, and Coverage

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Customer Care: (866) 251-2797

Frequently Asked Questions

Hughes Customer Care is available 24 hours a day, 7 days a week by phone at 866.251.2797 or by email: [email protected].

If you’re a PCO, Enterprise COR, or COR Account Manager, you can request access to our online portal. Here, you’ll be able to review coverage, check device and service pricing, create support tickets, and access many other helpful features.

Forgot your password? No worries! Our Customer Care team can reset it for you within 24 hours. Call 1-866-251-2797 or email [email protected]

Submit your RFQs to [email protected] and please refer to the DoN website for detail process information, the Ordering Guide and Ordering Templates.

If any devices were damaged during shipment, simply call or email our Customer Care team. We’ll provide you with replacement options right away. Call 1-866-251-2797 or email [email protected]

If your device is lost or stolen, please contact our Customer Care team by phone or email. We’ll help you explore replacement options. Call 1-866-251-2797 or email [email protected]

Need help understanding the charges on your invoice? Our Customer Care representatives are here to answer any questions you might have. Call 1-866-251-2797 or email [email protected]

Experiencing issues with calls, SMS/MMS, browsing, or international calls? The Hughes Customer Care Team is ready to assist! For urgent issues, we recommend calling us, but you can also email us for non-urgent concerns. Call 1-866-251-2797 or email [email protected]

If you need to make changes to your Internal Long Distance or Roaming services, just call or email Hughes Customer Care, and we’ll take care of it for you. Call Call 1-866-251-2797 or email [email protected]

Our Hughes Customer Care Team handles all port-in requests. Contact us via phone or email, and we’ll initiate your port-in and keep you updated throughout the process. Call Call 1-866-251-2797 or email [email protected]

There’s a one-year warranty on all devices and accessories. If you find any device in a non-working condition, without physical damage, please contact your “COR Account Administrator”. We’ll email you a shipping label that your account administrator can print to return the device and we'll ship you a new one.

From Home Page, navigate to the “See Devices, Plans, and Coverage” link, click on Coverage.

From Home Page, navigate to the “See Devices, Plans, and Coverage” link, click on Devices and Accessories.

From Home Page, navigate to the “See Devices, Plans, and Coverage” link, click on Manual or Warranty found within the column for each device.

HUGHES NETWORK SYSTEMS INFORMATION

SPIRAL 4 CONTRACT N00244-24-D-0006

Mailing address:

Hughes Network Systems, LLC

11717 Exploration Lane Germantown, MD 20876

Cage Code: 3L0W2

UEI: G1PMX8473K14

NAICS Code: 517112 PSC: DG11

Primary Contact:

Enterprise Support Center 866-251-2797

[email protected]

Billing Cycle: Invoices must be posted by the 10th of the month, within 10 days of end of billing cycle.

If you need to escalate an issue, call the number provided above. Identify yourself as part of the Spiral 4 program and give the necessary details for escalation to Hughes Program team.

Hughes phone downloading applications blocking capabilities:

Hughes has the ability to restrict the phone’s ability to download applications. These restrictions are granular and can be activated for all the phones, a subset of the phones or at a Task Order level.

Contract N00244-24-D-0006
General Contact Information (to download click here)
Contractor Web Address	https://www.hughes.com/spiral4
Support	Enterprise Support Center E-mail: [email protected] Phone number : 1-866-251-2797
POC for 24/7 Contingency Communications	Enterprise Support Center 24 by 7 Phone number: 1-866-251-2797
Email Address: [email protected] for submitting all RFQ’s and RFPs at Task order level.
TASK ORDERS
Email Address for all Task Orders for Signature	[email protected]
CONTRACTS
Email Address for all Contract Modifications for Signature	[email protected]
	Contractor Name – Hughes Network Systems