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Hughes recognizes that part of its success relies on the creativity, flexibility, and unfailing performance of its suppliers who work every day to help the company bring innovation, technology, and new possibilities to customers around the world. Congratulations to the best of the best.
In 2013, Fortinet moved from being a supplier to a highly valued partner. The joint development of the HR Branch Gateway product line involved exceptional support from numerous functional teams within Fortinet, including engineering, finance, marketing, and executive management. The resulting HR4700/HR4400 Branch Gateways have received tremendous reception in the market and are helping Hughes differentiate itself in a very competitive managed services market.
As a provider of power supplies to Hughes, 3Y Power has continued to exceed expectations. The company consistently meets build schedules while providing high-quality products and customer service flexibility. By utilizing a local Vendor Managed Inventory (VMI) program, 3Y Power has helped reduce Hughes’ cycle times and inventory levels while also reducing costs.
Teleperformance is a longtime Hughes Contact Center Partner, supporting service delivery to both enterprise and consumer customers. Operat- ing in three Hughes support centers, Teleperformance ranks first in 13 of the 18 categories measured, handling more than 1.2 million service requests in 2013 and helping Hughes meet or exceed major performance goals, such as handle rate/time, speed to answer, retention save rate, case time to close, and customer satisfaction score (CSAT).
TriQuint is the primary supplier of semiconductor power amplifiers for Hughes. By maintaining a close working relationship with both the engineering and operations groups within Hughes, TriQuint has continued to provide the company with products that exceed cost and quality objectives. In 2013, TriQuint shipped more than 600,000 1W power amplifiers on a just-in-time basis, and overall has provided important cost reductions while maintain- ing a high quality level.