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With a worldwide workforce, oil giant BP considers employee training key to the success of its business. But the company found it was outgrowing its Retail Training System, which was implemented by mailing a CD to each site or sending a trainer to individual BP Retail locations to deliver the program in person.
As a result, the company was looking to streamline the employee training system at European BP Retail sites to meet a number of requirements, including a high degree of flexibility. The solution needed to accommodate multiple languages, including German, English, French, Dutch, and Polish, while also supporting different branding schemes, such as Aral branding in Germany and Luxembourg and BP branding in other countries.
The solution also needed to integrate tightly with other internal BP systems, such as its employee management system. At the same time, it had to be flexible enough to address the unique needs of key stakeholders in seven different countries, all with varying requirements of compliance, data privacy, and commercial demands. Finally, the solution needed to accommodate the needs of different types of BP Retail sites, including dealer-owned, company-owned, and franchised.
That’s when Hughes stepped in, providing BP with the Hughes Learning Portal, a fully-hosted Learning Management System (LMS) that enables organizations to easily deliver, manage, and track online training. A turnkey, Web-based learning management system that is cost-effective and easy to use, the Learning Portal is designed to provide online certified training supported by a specific management reporting capability to BP Retail sites, which enables the company to monitor the success of each improvement initiative. In addition to employee training, the system supports a range of applications, including partner training, HR communications, product demonstrations, compliance training, and customer surveys.
The ability to effectively undertake training programs remotely offers a number of other benefits, such as reducing corporate travel costs and delivering skills improvement uniformly across multiple locations and countries. All training and related information is disseminated instantly, and online tools allow managers to easily verify that staff are successfully completing the training.
During the initial implementation phase, BP identified further product features that would enhance the learning experience for its staff. The Learner Dashboard, for example, provides learners with a quick overview and recap of the training sessions they have completed, planned future sessions, and helpful supporting news and information from the training team. As a result, the Dashboard has now been successfully piloted in the German market and will be extended to other markets along with the broader eLearning facility.
Following successful pilot programs in Germany and Poland, the Hughes Learning Portal has now gone live in both countries, and pilots will soon be phased in across the United Kingdom, the Netherlands, Luxembourg, Austria, and Switzerland. Once the initial seven-country rollout is complete, there is the potential to extend its application further across other European countries.
“The success of this strategic eLearning initiative is based both on the robust, flexible capability of the Learning Portal and BP’s trust and confidence that we can deliver,” said Terry O’Nien, senior account manager at Hughes Europe. “BP is a company where all aspects of performance are rigorously measured, and Hughes continues to provide consistent improvement in line with agreed-upon service level agreements.”
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