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“Hughes President Pradman Kaul and his team have always believed that every employee has an important part to play in the company,” explained Karen Hawkins, Senior Director, Technical Publications and Corporate Insurance. Her group provides a range of administrative and document support services and acts as a lynchpin in the company’s ability to excel as a technology and services innovator.
Decades ago, with the advent of computers, “typing pools” at Hughes morphed into a team led by Hawkins that offered word processing and graphics services to every department—from engineering to marketing. Today, that team of now 30 provides a comprehensive set of support services—from managing the conference center and corporate store, to data entry and mail shop duties, to proofreading technical specs and customer-facing materials.
“Whatever the need or urgency, we can help,” Hawkins said. “We encourage Hughes employees to use our services rather than using temps because we’re cross-trained in so many areas.” With an average tenure of 20 years, staff members have acquired a wide range of skills and deep institutional knowledge.
In addition to providing ad hoc administrative support, the organization operates a full-service Reproduction Center. More than a document copy center, it offers print-on-demand employing high volume equipment for materials, such as four-color trade show glossies and product packaging warranty cards. The organization also fulfills highly specialized customer requests, such as generating database reports—all of which can easily be printed in-house and updated instantly when changes are required.
“We have great people who will pitch in and do the work, even on tight turnarounds. And our work is 100% accurate! It’s neat, clean, and well-organized,” Hawkins said.
Apart from being recognized for excellence, the greatest compliment Hawkins hears is when a request begins with the words: “I didn’t know who else to call.” That is proof that she and her team are serving a critical role at Hughes.
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