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The theme of the Hughes User Group, fondly known as HUG, is “Talk, Listen, Learn.” And that’s exactly what happened at the HUG 2012 conference, recently held with record attendance on Hilton Head Island in South Carolina.
Designed to keep Hughes and its enterprise and government customers in close collaboration, HUG is all about leveraging customer knowledge, ideas, and experience to help customers get the most out of Hughes products and services and to help Hughes better meet customer needs. HUG discussions often stimulate creative problem solving and help prioritize issues that customers want Hughes to work on.
But no one knows the value of HUG better than the people who attend year after year:
“At the roundtables, we discuss concerns and challenges, as well as things that we would like to see done,” said Jonathan Farley, CKE Restaurant manager of telecommunications. “And we see a lot of those changes implemented, typically by the next HUG meeting.”
“I always like to say all of us are smarter than one of us,” added Mark Davis, Sonic senior director of enterprise technologies. “We began talking with peers and they were easily able to provide us with solutions that we otherwise would have spent a significant amount of time and expense to come up with on our own.”
“It’s invaluable,” finished Tom Peake, director and senior technology officer of Springleaf Financial. “It’s experience that customers are missing if they don’t collaborate with other customers and the Hughes management team. This is an opportunity for them to meet face to face with any Hughes executive.”
Today’s network environment is more complex and challenging than ever, and participating in HUG is the best way for Hughes enterprise and government customers to exchange information, solve problems, prepare for network upgrades, and explore service expansion.
For more information about participating in HUG, contact your Hughes program manager.
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