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What is HughesNet?

HughesNet Gen5 is the fifth generation of high-speed satellite Internet service for residential consumers in the United States. HughesNet Gen5 brings consumer more of everything they love: faster speeds, more data, and built-in Wi-Fi. With Gen5, people can stay connected at high-speed wherever they live! HughesNet Gen5 is available from coast to coast in the U.S. Visit the Coverage Areas page to learn more.

HughesNet Gen5 offers four new service plans to best suit consumers' specific needs, ranging from 10 GB to 50 GB of data per month. All HughesNet Gen5 plans come with the same fast speeds: 25 Mbps download and 3 Mbps upload. For more details on satellite Internet pricing and plan descriptions, visit the HughesNet Plans and Pricing page. For more information, visit HughesNet.com.


For HughesNet Technical Support or Customer Care, please log on to www.myHughesNet.com. This site will also enable you to view your account status, online invoices, and activity history for HughesNet. You can also browse the HughesNet Support Articles for answers to common questions regarding HughesNet.

Telephone Customer Care and technical support is also available by phone toll-free at 866-347-3292.

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The HughesNet Gen5 service plans are designed to deliver download speeds of 25 Mbps and upload speeds of 3 Mbps, but individual customers may experience different speeds at different times of the day. Speeds and uninterrupted use are not guaranteed and may vary based on a variety of factors including: the configuration of your computer, the number of concurrent users, network or Internet congestion, the capabilities and content of the websites you are accessing, network management practices as deemed necessary, and other factors. When you connect to the HughesNet service using Wi-Fi, your experience will vary based on your proximity to the Wi-Fi source and the strength of the signal.