Subscriber Agreement for FCC Affordable Connectivity Program Customers
This Agreement was last revised on June 29, 2023 and is intended for use solely by customers who have subscribed to Hughesnet Service through the FCC Affordable Connectivity Program.
AFFORDABLE CONNECTIVITY PROGRAM DISCLOSURES
The Affordable Connectivity Program (“ACP”) is a government program that reduces the cost of your broadband Internet access service bill. Depending on your selected Hughesnet plan, Service download speeds range from 15 Mbps to 50 Mbps with upload speeds of 3 Mbps . Hughes assigns a specified amount of plan data to each service plan that may be downloaded before a subscriber is subject to Hughes’ Fair Access Policy. The Fair Access Policy can be found at legal.Hughesnet.com. Subscribers who exceed their selected service plan amount can continue to use the Service without being charged for additional data usage, but during periods of network congestion, may be prioritized behind other subscribers who have not used their plan data, which may result in slower speeds. Reduced speeds may cause Web sites to load more slowly or affect the performance of certain activities such as video streaming or large downloads/uploads.
The ACP is a federal government benefit program operated by the Federal Communications Commission (“FCC”). Upon the conclusion of ACP as announced by the FCC, if you transfer your ACP benefit to another provider, if you were not able to be enrolled in the National Lifeline Accountability Database (NLAD), or if you are no longer eligible for the ACP benefit, you will be subject to Hughesnet’s undiscounted rates and general terms and conditions if you continue to receive services from Hughesnet. If you were an existing Hughesnet customer at the time you enrolled in ACP, you will be subject to your Hughesnet rates and Subscriber Agreement in effect prior to your enrollment in ACP. Your monthly pricing will revert to the pricing in your agreement prior to your enrollment in ACP, and all terms and conditions of that agreement, including any applicable Early Termination Fees, will be effective. If you became a Hughesnet customer at the time you joined ACP, you will be billed the then-current undiscounted rates in effect, starting with your next billing date and the then-current non-ACP Subscriber Agreement, including any applicable Early Termination Fees, will be effective. You can find your Non-ACP Subscriber Agreement at legal.Hughesnet.com.
The ACP benefit is non-transferable to another household and limited to one discount per household.
You may obtain broadband service supported by ACP from any participating provider of your choosing.
You may transfer your ACP benefit to another provider at any time.
You may apply the ACP benefit to any Hughesnet broadband plan at the same terms available to households that are not ACP-eligible.
Hughes may change your service plan to a lower-priced service if you have a delinquent balance or Hughes may disconnect your service plan after 90 consecutive days of non-payment, in each case, after your invoice due date.
If you have any questions about your Hughesnet service or your ACP benefit, you can contact Hughesnet at 866-347-3292. You also may file a complaint against Hughesnet or any other ACP provider via the Federal Communications Commission’s Consumer Complaint Center.
HAVING READ THESE DISCLOSURES AND BY APPLYING FOR OR ESTABLISHING AN ACCOUNT WITH HUGHES, YOU CONSENT TO THE APPLICATION OF YOUR ACP BENEFIT TO THE SERVICE RECEIVED FROM HUGHESNET. IF YOU WERE AN EXISTING HUGHESNET SUBSCRIBER AT THE TIME OF YOUR ENROLLMENT IN ACP, YOU ACKNOWLEDGE AND CONSENT THAT UPON TERMINATION OF THE ACP AS ANNOUNCED BY THE FCC, IF YOU TRANSFER YOUR ACP BENEFIT TO ANOTHER PROVIDER, IF YOU WERE NOT ABLE TO BE ENROLLED IN THE NLAD, OR IF YOU ARE NO LONGER ELIGIBLE FOR THE ACP BENEFIT, BUT YOU CONTINUE TO RECEIVE SERVICE FROM HUGHESNET, YOUR SERVICE PRICING WILL REVERT TO YOUR PREVIOUS PRICING PRIOR TO YOUR ENROLLMENT IN ACP FOR THE REQUIRED REMAINING TERM OF YOUR ORIGINAL COMMITMENT PERIOD AND BE SUBJECT TO THE TERMS AND CONDITIONS OF THAT AGREEMENT. IF YOU BECAME A HUGHESNET CUSTOMER AT THE TIME YOU ENROLLED IN ACP, YOU WILL BE BILLED THE THEN-CURRENT UNDISCOUNTED RATES IN EFFECT, STARTING WITH YOUR NEXT BILLING DATE AND THE THEN-CURRENT NON-ACP SUBSCRIBER AGREEMENT, INCLUDING ANY APPLICABLE EARLY TERMINATION FEES, WILL BE EFFECTIVE.
If you are transferring your eligible household’s ACP benefit, please carefully review the following disclosures:
YOU ARE TRANSFERRING YOUR ACP BENEFIT TO HUGHESNET. THE EFFECT OF THE TRANSFER IS THAT YOUR ACP BENEFIT WILL BE APPLIED TO YOUR HUGHESNET SERVICE AND WILL NO LONGER BE APPLIED TO SERVICE FROM THE TRANSFER-OUT PROVIDER. YOU MAY BE SUBJECT TO THE TRANSFER-OUT PROVIDER’S UNDISCOUNTED RATES AS A RESULT OF THE TRANSFER IF YOU ELECT TO MAINTAIN SERVICE FROM THE TRANSFER-OUT PROVIDER. YOU ARE LIMITED TO ONE ACP BENEFIT TRANSFER TRANSACTION PER SERVICE MONTH, WITH LIMITED EXCEPTIONS FOR SITUATIONS WHERE THE SUBSCRIBER SEEKS TO REVERSE AN UNWANTED TRANSFER OR IS UNABLE TO RECEIVE SERVICE FROM A SPECIFIC PROVIDER.
HAVING READ THESE DISCLOSURES AND BY APPLYING FOR OR ESTABLISHING AN ACCOUNT WITH HUGHES, YOU CONSENT TO THE TRANSFER AND APPLICATION OF YOUR ACP BENEFIT TO THE SERVICE RECEIVED FROM HUGHESNET.
Thank you for choosing Hughesnet®!
PLEASE READ THIS ENTIRE SUBSCRIBER AGREEMENT CAREFULLY, AS IT CONSTITUTES A BINDING CONTRACT BETWEEN YOU AND HUGHES NETWORK SYSTEMS, LLC (“HUGHES”). BY APPLYING FOR OR ESTABLISHING AN ACCOUNT WITH HUGHES, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT.
Subscriber Agreement Organization
This Subscriber Agreement is organized into seven “Parts:”
Part I – Key Provisions;
Part II – The Service, Your Subscription, This Subscriber Agreement, Dispute Resolution, and Binding Arbitration;
Part III – Payment;
Part IV – Permitted Use and Restrictions on Use;
Part V – Grant of Important Rights by You to Us, and Important Disclaimers, Acknowledgments, and Obligations;
Part VI – General (Note: Although located at the end of this Subscriber Agreement, these terms are important).
PART I – KEY PROVISIONS
1.1 SPEED CLAIMS AND DISCLAIMERS.
Hughesnet service is available in the contiguous U.S., Alaska and Puerto Rico, except for Hughesnet Fusion plans which are only available in the contiguous U.S. Stated speeds, low-latency and uninterrupted use of Service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours. In addition, when connected to the Service using Wi-Fi, the user’s experience will vary based on the proximity to the Wi-Fi source and the strength of the signal. Use of the Service is subject to the Fair Access Policy and Acceptable Use Policy.
Depending on your selected Hughesnet plan, Service download speeds range from 15 Mbps to 50 Mbps, with upload speeds of 3 Mbps. The advertised Hughesnet Service speeds are only available in the footprint of the EchoStar XVII and EchoStar XIX Satellites within the contiguous United States. Speeds in parts of Alaska will be slower. Hughesnet Fusion plans are only available where adequate wireless signal strength is available.
1.2 EQUIPMENT.
You specifically agree that any Equipment provided to you may be new or refurbished as new. Any refurbished Equipment will have the same warranty as new Equipment.
Unless you have purchased your Equipment from Hughes, the satellite modem, multipath device, power supplies, wireless antenna (indoor) and satellite antenna and radio (outdoor) (collectively, the “Equipment”) to be installed by Hughes at your premises will remain the property of Hughes and shall not be deemed fixtures or part of your realty, except for such Equipment that you have purchased from Hughes. Unless you purchased the Equipment from Hughes, you shall have no right to pledge, sell, mortgage, otherwise encumber, give away, remove, relocate, alter, or tamper with the Equipment (or any notice of our ownership thereon) at any time. Any reinstallation, return, or change in the location of the Equipment shall be performed by us at our service rates in effect at the time of such service (except for the Hughesnet Fusion equipment (multipath device, power supply and wireless antenna) if you have selected the self-install option). You are responsible for preventing the loss or destruction of all Equipment provided pursuant to this Agreement.
1.3 SERVICE COMMITMENT AND UNRETURNED EQUIPMENT FEES.
All Service Plans are month to month and do not require a specific term commitment. If you terminate service, unless you purchased the Equipment, you will be required to return the applicable Equipment to Hughes whenever you terminate your service, or you will be required to pay the applicable Unreturned Equipment Fee described below. Hughes will provide instructions on how to de-install and return the required Equipment.
If you cancel your order before installation, you will be refunded the amount that was collected at time of order.
You must return your Equipment in good condition within 45 days of the cancellation date or be charged a $300 Unreturned Equipment Fee for Hughesnet satellite-only plans ($100 for the satellite modem and power supply and $200 for the satellite radio), or a $500 Unreturned Equipment Fee for Hughesnet Fusion plans ($100 for the satellite modem and power supply; $200 for the satellite radio; and $200 for the multipath device, power supply and wireless antenna). If you upgrade from a Hughesnet satellite-only plan to a Hughesnet Fusion plan and choose the self-install option for the Hughesnet Fusion equipment (multipath device, power supply and wireless antenna), you will have 45 days from the date the Hughesnet Fusion equipment is shipped to you to activate the Hughesnet Fusion equipment, otherwise you will be deemed to have cancelled your Hughesnet Fusion upgrade, your obligations under your then-current Hughesnet satellite-only plan will continue to apply, and you will be required to return the Hughesnet Fusion equipment to Hughes or be charged a $200 Unreturned Equipment Fee ($200 for the multipath device, power supply and wireless antenna).
You are not required to return, and Hughes is not obligated to de-install the antenna, mount, or any cables. If you elect to have the complete system or the antenna, mount and any cables professionally de-installed, you will be responsible for all applicable de-installation charges.
You will not receive a credit for installation or de-installation charges or other fees.
Service Plan Change and/or Reduction in Speed due to Non-Payment; Service Termination due to Non-Payment
If your account has a delinquent balance after the invoice due date, Hughes may change, and you hereby consent to such change, your ACP service plan to a lower-priced ACP service plan and /or Hughes may reduce your service speeds to the lowest ACP plan speed offered. In addition, Hughes may terminate your ACP service plan after 90 consecutive days of non-payment of your invoice.
Early Termination of Optional Services not covered by ACP: Hughesnet Voice (with Commitment)
If you cancel after activation but before the end of your 24-month term commitment, you will owe, and your credit or debit card will be charged, a Service Termination Fee of up to $240. The exact amount of Service Termination Fee will be $10 times the number of months remaining in your commitment period. By way of example, assuming that your commitment period is 24 months and you elect to terminate your Voice Service Plan after 6 months, the amount of Service Termination Fee will be $10 x (24-6) months, or $180.
Optional Equipment De-installation Service
As an alternative to de-installing and returning applicable Equipment to Hughes yourself (whether before or after the expiration of any Equipment return period), you may request that Hughes de-install the applicable Equipment directly for a fee. The amount of this de-installation charge will be the fee then in effect for this service. In the event you elect to purchase this optional service, you will still be responsible for packing and mailing the equipment back to Hughes using the pre-paid label inside the material return box provided to you by Hughes.
1.4 METHOD OF PAYMENT.
Except where additional methods of payment are specifically required or permitted under applicable law or regulation, or where Hughes explicitly and in advance permits another method of payment, you agree that you will provide a major credit or charge card (i.e., MasterCard, Visa, American Express, or Discover) that Hughes may charge for all Service fees or other amounts payable under this Agreement (including Unreturned Equipment Fees). You hereby authorize automatic credit or charge card billing by Hughes for all such charges. You further agree that the charges described above will be billed to the credit or charge card that you have provided when you applied for the Service.
PART II – THE SERVICE, YOUR SUBSCRIBERSHIP, THIS SUBSCRIBER AGREEMENT, DISPUTE RESOLUTION, AND BINDING ARBITRATION
2 THE SERVICE.
Depending on the plan you select, Hughes provides a two-way, satellite only-based Internet access solution or a two-way, combination satellite and wireless-based Internet access solution that, in each case, carries information between the Internet and your personal computer, tablet, or other mobile device (the “Service”).
2.1 COMPOSITION OF THE TERMS OF SERVICE.
This Subscriber Agreement, the Hughesnet Fair Access Policy, the Hughesnet Acceptable Use Policy, and the Hughesnet Subscriber Privacy Policy collectively make up the Hughesnet Terms of Service. The Hughesnet Terms of Service govern your Hughesnet subscription and your use of the Hughesnet Service and any other Hughesnet services (as defined below). Certain features and services offered by Hughes and its suppliers contain additional terms or guidelines that supplement this Subscriber Agreement and, along with this Subscriber Agreement, will govern the use of those services. You will have an opportunity to review the additional terms before you sign up or use those services.
3 MODIFICATIONS; RIGHTS OF CANCELLATION OR SUSPENSION
3.1 MODIFICATION OF THIS SUBSCRIBER AGREEMENT; NOTICES.
Hughes may revise this Subscriber Agreement (the “Agreement”) at any time by providing notice to you. In the event you do not agree to such revisions, you may terminate your subscription (as provided herein) and stop using the Service before the later of the effective date of such modifications or thirty (30) days after such notice is delivered, in which event you will not be bound by such modifications. Otherwise, except as provided in Section 5.5 below, your continued use of the Service after such time constitutes your full acceptance of such modifications. Unless we provide notice to you of any revision to this Subscriber Agreement, and you accept or have been deemed to have accepted any such revision, this version of the Subscriber Agreement will govern the terms of your Hughesnet subscription until the Service is canceled or terminated. Hughes may deliver notices to you by any of the following methods as determined by Hughes using your account information in our records: mail, phone or electronic means, including over the Hughesnet Service. Electronic notices are considered delivered when sent. If Hughes elects to mail notices, such mailed notice will be considered delivered 3 days after mailing.
3.2 MODIFICATION OF THE SERVICE.
Hughes may discontinue, add to, or revise any or all aspects of the Service in Hughes’ sole discretion, with or without notice, including without limitation access to support services, publications, and any other products or services ancillary to the Service. For purposes of illustration and not limitation, Hughes may: (1) establish and enforce limitations concerning use of the Service, e.g., the maximum number and/or size of email messages that may be sent from or received by an account on the Service, and the maximum amount of capacity that may be used by a single user or a single account; (2) take any action that Hughes deems appropriate to prevent and/or delete bulk email; (3) delete old email messages from any account; (4) quarantine or delete messages or content suspected of containing viruses or other malware; (5) refuse to process email or instant messages that fit criteria defined by us; (6) if any Number (“Number” being a ten (10) digit telephone number assigned to you to provide access to the Services or such other means of verifying your identification) is assigned to you by Hughes or the underlying wireless provider, change the Number from time to time; or (7) modify any user setting. In the event that Hughes makes any changes to the Service or its availability, Hughes may, but is not required to, notify you.
3.3 PRICING REVISIONS; NOTICES.
Hughes may revise pricing for any Service Plans at any time when such pricing is allowed under the rules and regulations of the FCC Affordable Connectivity Program by providing notice of any price change to you. Hughes will endeavor to provide at least 30 days’ notice of any such change to you. In the event you do not agree to such price revisions, you may terminate your subscription (as provided herein) and stop using the Service before the later of the effective date of the price change or thirty (30) days after such notice is delivered, in which event you will not be bound by such changes. Otherwise, except as provided in Section 5.5 below, your continued use of the Service after such time constitutes your full acceptance of such pricing revisions.
3.4 TERMINATION BY SUBSCRIBER.
In the event that Hughes modifies this Agreement or related pricing or billing terms, you may terminate your account and this Agreement by giving notice of termination to Hughes within 30 days of your receipt of notice of such modification. Any such termination of a service plan covered by ACP will not be subject to a Service Termination Fee (but will be subject to any applicable Unreturned Equipment Fee). Subject to your payment of any applicable termination charges herein described and any applicable Unreturned Equipment Fee, you may also terminate your account and this Agreement at any other time and for any reason on written notice to Hughes. You must terminate this Agreement in accordance with the terms and conditions specified herein; failure to do so may delay or prevent us from knowing that termination was intended. Failure to terminate in accordance with this Agreement may result in your continued liability for all fees and charges associated with your Service account until such time as the Agreement has been properly terminated or Hughes has acknowledged such termination in writing. In the event you cancel your subscription to any Optional Services not covered by ACP prior to the expiration of the minimum commitment period specified for such Optional Service, you may be subject to a service termination fee as specified in Section 1.3 above.
If you wish to terminate your service, contact our Billing Department at 1-866-347-3292. Except as may be otherwise provided in this Agreement, cancellation of your Subscription is your sole right and remedy with respect to any dispute with Hughes. This includes, but is not limited to, any dispute related to, or arising out of: (1) any term of this Agreement or Hughes’ enforcement or application of this Agreement; (2) any policy or practice of Hughes, including the Fair Access Policy and the Hughesnet Subscriber Privacy Policy, or Hughes’ enforcement or application of these policies; (3) the content available on the Service or the Internet or any change in content provided by Hughes; (4) your ability or inability to access and/or use the Service; or (5) the amount or type of fees, surcharges, applicable taxes, billing methods, or any change to the fees, applicable taxes, surcharges, or billing methods. Any such cancellation shall be without prejudice to your obligation to pay any applicable Unreturned Equipment Fees and service termination fees for Optional Services not covered by ACP.
3.5 TERMINATION OR SUSPENSION BY HUGHES.
Hughes reserves the right to terminate or suspend your account and this Agreement at any time, with or without notice, in whole or in part, for any reason or no reason.
3.6 CONTINUATION OF OBLIGATIONS.
Notwithstanding any cancellation or termination of this Agreement or your account, or any suspension or termination of access to or use of the Service, you will remain responsible for any obligations accrued up to the date of such action, including payment of any charges that may be due as a result of or in connection with such action(s).
4 WHO MAY USE THE SERVICE? – RESPONSIBILITY AND SUPERVISION.
4.1 AGE AND ACCOUNT SETUP.
You represent that you are at least 18 years of age and have the right and ability to enter into this Agreement. You agree that you are responsible for installing, establishing, and setting up, and for verifying and maintaining, the account, options, settings, and other parameters under which the Service is used, including (without limitation) all related passwords and user identification information. These account functions may be performed only by a person at least 18 years of age, without exception.
4.2 MULTIPLE USE OF ACCOUNT.
Multiple members of your household may share a single ID number and account, if authorized by you to use the account. In addition, up to five (5) members of the same household may access the Service at any given time through the same ID number or account.
4.3 INSTALLATION OF EQUIPMENT.
You acknowledge and agree that Hughes or its designated service provider may be required to access your premises and/or computer system in order to install and maintain the Equipment. This may include opening your computer to install, repair, or replace equipment or to install software on your computer at your location. By accepting this Agreement and scheduling a service or installation visit, you hereby authorize Hughes or its service provider to access your computer for the purpose of installing, repairing, or replacing Equipment for the purpose of facilitating your access to the Service. NEITHER HUGHES NOR ITS SERVICE PROVIDER SHALL HAVE ANY LIABILITY WHATSOEVER FOR ANY LOSSES RESULTING FROM INSTALLATION, REPAIR, OR OTHER SERVICES, INCLUDING WITHOUT LIMITATION DAMAGE TO YOUR PREMISES OR COMPUTER, OR LOSS OF SOFTWARE, DATA, OR OTHER INFORMATION FROM YOUR COMPUTER. Hughes may check the version of the Hughesnet software on your computer and, without any additional notice to you, may download and install on your computer updates to the Hughesnet software. In addition, Hughes may check the health and status of your computer to ensure that your configuration is optimized for use with the Service.
4.4 SUBSCRIBER RESPONSIBILITY.
You shall be responsible for all access to and use of the Service through your account or password(s) and for any fees incurred for goods or services purchased thereon, or any other expenses incurred as a result of any use of your account. You promise to pay the amounts billed for any such goods or services, along with any related fees, taxes, and charges. Use of your account is limited to family members residing at your permanent residence. You acknowledge that you are aware that areas accessible on or through the Service may contain material that is unsuitable for minors (persons under 18 years of age). You agree to supervise usage of the Service by minors who use the Service through your account. You hereby ratify and confirm any obligations a minor using your account enters into or assumes and any promises or permissions such minor makes or gives. You agree to: (1) provide us with true, accurate, current, and complete information about yourself; and (2) promptly update this information to keep it true, accurate, current and complete.
5 DISPUTE RESOLUTION AND BINDING ARBITRATION.
5.1 GENERAL.
EXCEPT AS OTHERWISE PROVIDED HEREIN, ANY AND ALL DISPUTES, CONTROVERSIES, OR CLAIMS BETWEEN YOU AND HUGHES, BASED ON, ARISING OUT OF, INVOLVING, OR RELATING IN ANY WAY TO THIS SUBSCRIBER AGREEMENT, THE HUGHESNET SERVICE, ANY OTHER ASPECT OF OUR RELATIONSHIP, OR ANY RELATED PRODUCTS OR SERVICES, INCLUDING WITHOUT LIMITATION CLAIMS BASED ON CONSUMER PROTECTION LAWS, UNFAIR COMPETITION LAWS, OTHER STATUTES, CONTRACT, TORT, MISREPRESENTATION, FRAUD, OR ANY OTHER LEGAL THEORY, SHALL BE SETTLED BY BINDING ARBITRATION AS SET FORTH HEREIN. ANY QUESTIONS AS TO THE ENFORCEABILITY OF THIS ARBITRATION AGREEMENT OR AS TO THE ARBITRABILITY OF ANY DISPUTE SHALL BE DECIDED BY THE ARBITRATOR, EXCEPT THAT ANY QUESTIONS AS TO THE APPLICABILITY OR ENFORCEABILITY OF THE PROHIBITION ON CLASS PROCEEDINGS IN SECTION 5.3 BELOW SHALL ONLY BE DECIDED BY A COURT. THIS AGREEMENT TO ARBITRATE IS SUBJECT TO THE FEDERAL ARBITRATION ACT.
Arbitration means that any dispute will be decided by an independent arbitrator, and will not be decided in court by a judge or jury. The applicable procedures may be different from procedures followed in court. In an arbitration, there is no right to a jury trial, discovery may be limited, and the grounds for seeking appeal or judicial review of the arbitrator’s award are limited.
An arbitrator must honor the terms and conditions of this Agreement to the same extent that any court would. Except as otherwise expressly provided herein, the same claims, legal theories, damages, and other relief that would be otherwise available in court, including any right you may have to recover attorney’s fees and/or litigation costs, shall also be available in an arbitration commenced pursuant to this clause. This agreement to arbitrate shall survive termination of this Subscriber Agreement and will apply to any claims brought or disputes arising before or after termination of this Subscriber Agreement.
This Dispute Resolution and Binding Arbitration provision (all subparts of this Section 5) shall, to the extent permitted by law, apply to all pending and future claims, disputes, arbitrations, and litigation, including those involving former subscribers whose agreements terminated prior to the adoption of this provision. Any former subscriber whose agreement terminated prior to the adoption of this provision shall be entitled to proceed under the terms of this Dispute Resolution and Binding Arbitration provision with respect to any disputes, controversies, or claims within the scope of this Section 5.1.
5.2 DISPUTE RESOLUTION AND ARBITRATION PROCEDURES.
Notice of Dispute. Prior to filing any claim against the other, you and Hughes agree that you will first send the other a written Notice of Dispute. Any Notice of Dispute to Hughes should be sent to: Hughesnet Customer Service, 11717 Exploration Lane, Germantown, MD 20876 (the “Notice Address”). Any Notice of Dispute to you will be sent to your billing address. The Notice should describe the nature of the problem or dispute and set forth the specific relief sought, including the amount of any monetary damages sought. If the party receiving the Notice of Dispute agrees within 30 days to provide the specific relief requested in the Notice of Dispute, no formal claim may be filed with respect to the subject of the Notice of Dispute. If we are unable to reach an agreement to resolve the dispute within 30 days after the Notice of Dispute is delivered, either you or Hughes may commence an arbitration.
Arbitration Proceedings. Any arbitration between you and Hughes shall be administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes, as supplemented and modified by the terms of this Agreement. In the event of any conflict between this Dispute Resolution and Binding Arbitration clause and the applicable AAA rules, this clause shall govern. The AAA Commercial Arbitration Rules …[TRUNCATED – see CSV]